Frequently asked questions
Quick answers to the things people usually ask before booking.
Yes. Steve takes emergency calls 24 hours a day, including weekends. Same-day attendance is offered wherever the day's schedule allows — no arrival time is ever guaranteed in advance.
Steve covers roughly a 25-mile radius from his base. If you are on the edge of that, give him a call — he will be straight with you about whether he can attend.
For local jobs Steve aims for same-day attendance where possible. During busy cold snaps this is not always achievable, but you will always get a clear, honest timeframe on the phone.
Steve services and repairs most major domestic boiler brands, including combi, system and heat-only units. If a job needs a specialist part or a manufacturer engineer, he will tell you.
Yes. Any installation or larger repair comes with a clear written quote before work begins, so there are no surprises on the invoice.
Yes. Steve carries out annual landlord gas safety inspections (CP12) with digital and paper copies of the certificate, and can send tenants a reminder when the next inspection is due.
Pricing is discussed clearly on the phone before Steve attends. You will know what to expect before he arrives.
Yes — including Hive, Nest, tado° and similar. Steve will walk you through the app and setup once fitted.
Yes. Weekend appointments and weekend emergency call-outs are both available.
Bank transfer or card payment on completion. A full invoice is provided for your records.
Need a heating engineer today?
Call Steve directly for a straight answer, or send a quick message and he will get back to you as soon as he is off a job.